How ordering works
Place your order — no upfront payment is needed at checkout. Our staff will get in touch within an hour of receiving your order to verify stock and confirm the total, delivery fee and payment details. If you haven’t heard from us, call or Viber 0917 519 7291. For bank transfer and card payments, your order is released once our Accounting team confirms the payment has cleared; please send your proof of payment to sales@supplies.com.ph or Viber 0917 519 7291 with your order number.
Pick-up — free
Pin address for riders: Supplies.com.ph – Quezon City (Unit 206, PM Apartments, #24 Matalino St., Brgy. Central, Quezon City). Open 24/7, except for maintenance every Friday 11 pm to Saturday 6 am and Saturday 11 pm to Sunday 6 am. Collect personally, send a representative, or book your own Grab or Lalamove rider — but please wait for our “ready for pick-up” confirmation before booking. Pick-up is also possible at our BGC/Makati, Manila and Pampanga offices by arrangement.
Metro Manila delivery
- Orders of ₱8,000 and above: free delivery, 1–2 working days.
- Orders below ₱8,000: delivery fee based on Lalamove costing for your address, confirmed with you before dispatch.
- Cash on delivery: available within Metro Manila for a flat ₱200 fee.
- Card payment on delivery (POS): ₱300 plus 4% of the invoice amount.
Provincial delivery
We ship nationwide through LBC, J&T Express, Cebu Pacific Cargo and bus terminals; bulk and heavy orders usually go by partner bus and RORO companies, which are fast and inexpensive. The fee depends on weight, size and destination and is confirmed with you before dispatch. Transit time follows the courier’s schedule — bus deliveries usually arrive within 24 hours of departure (within 12 hours in Luzon); couriers typically 3–7 working days.
Processing and lead times
In-stock orders are prepared within 1–2 working days of payment confirmation. Bulk, corporate, pre-order and warehouse items need 2–14 days from confirmation; we tell you the exact lead time before you pay.
Once your order is with the courier
We hand over your package carefully, but once it is with the courier we no longer control the journey; delays can happen, especially in peak season, and we will follow up until it arrives. For small Metro Manila orders we recommend booking your own rider so you can communicate with them directly.
Corporate, bulk and government orders
We serve businesses, corporations and government entities (PhilGEPS) nationwide and offer bulk discounts. For purchase-order quotations, sales invoices and official receipts, email sales@supplies.com.ph or Viber 0917 123 5406. Tell us whether you need exact brands/specifications or are open to alternatives. Customised products (special cuts, letterhead pads, printed packaging) are available on request.