Policies

RECOMMENDATION AT THIS TIME OF COVID-19 AND QUARANTINE:

For better delivery control within metro manila for small orders, use Grab or Lalamove to pick-up your order at the office. Place your order (no payment required upon check out) and wait for our confirmation before booking. Customers outside metro manila will be informed of the best courier to use for their convenience and safety.

Important Note: PLEASE TAKE NOTE THAT WE CATER TO A LOT OF BUSINESSES, CORPORATE, AND GOVERNMENT (PHILGEPS) ENTITIES NATIONWIDE. FOR ACCURATE AND COMPLETE PURCHASE ORDER QUOTE (PO), SALES INVOICE, AND RECEIPTS REQUESTS, PLEASE EMAIL sales@supplies.com.ph.

Follow up via Viber or message to 09175197291

For Payments: We have various mode of payments – COD, Bank, Credit Card, etc.

For Delivery: We have various delivery partners for the delivery – Courier, Cargo, RORO, Bus, shipping, and docking, etc. FYI: Bulk and heavy orders are usually coursed through our partner bus and RORO companies with fast and inexpensive service.

We will assist you on both payment and delivery to receive the items conveniently and at the best shipping rate.

STEPS:

  1. Place your orders (no upfront payment needed).
  2. Wait for inventory verification via the SMS number submitted.
  3. Pay through the Bank/Gcash indicated in the SMS verification. Please send the verified bank slip/screenshot to:
      • sales@supplies.com.ph
      • Facebook Page https://www.facebook.com/suppliesdotcomdotph
      • PSL Number (VIBER) 09257013100
  4. Minimum COD amount is P800.
  5. Confirmation of payment shall be initiated by our accounting department.
  6. Once confirmed by our accounting department, you will receive a text confirmation acknowledging payment. Book the pick up at:
    • Supplies.com.ph – 121 Malakas St., Central, Quezon City
    • Contact – 09257013100
  7. Book your courier for item pick-up. We will also ship as arranged.

For promo bulk quantities, corporate, or government orders:

  1. Place your order by:
    • Choosing the promo/bulk options on the product page (if available).
    • Sending an email to sales@supplies.com.ph
    • Messaging our Facebook Page Supplies.com.ph https://www.facebook.com/suppliesdotcomdotph
    • PSL Number (VIBER) 09257013100
  2. Specify if the product needed is strict to the specifications or open to other brands.
  3. Order will be set as pre-order (items will come from the warehouse) and will require 2-14 days from the date of confirmation.

Discounts, Customizations, and Shipping Policies

Bulk, Group, or Corporate Orders

We offer big discounts to bulk, group, and corporate customers. Just send us a message. Let us know what you need when you need it, and the purpose so we can assess how we can help you properly.

Customized Products

We know that you might need different products for different sizes for different projects such as a different cut of sticker paper not available off-the-shelf or a printout on food packaging paper or pad with a letterhead. Just let us know your idea and important specifications so we can help you.

Shipping Information and Policy

Shipping Options

1. Pick up – (Personally or via self-booked Grab / Lalamove/ Representative) – FREE. Please wait for our confirmation before booking your rider.

2. Us booking your Grab, Lalamove, etc. – Delivery rate will depend on the price during the booking. If COD is not available on the courier, payment should be settled by the customer beforehand via our bank accounts. Delivery details should be complete.

3. LBC or J&T COD (Payment upon Delivery)

  • Metro Manila – 1-3 working days (P99+)
  • Provincial – 3-7 working days  (P150+)

4. BUS

  • Delivery is usually within 24 hours from the departure of the bus and dispatch. Within 12 hours within Luzon.

5. RORO

  • Shipping dock times (to be relayed before ship out)

SHIPPING POLICY

We, too, want your orders to be delivered ASAP. And with years of experience delivering to customers, we have learned that a lot of things can happen on the sea, air, and on the road. The moment we hand out the package to the courier, we lose control over the delivery. Delays are possible and are to be expected during peak season. But we’ll ensure that your package will arrive.

We recommend that you book your own courier through delivery apps to ensure proper communication with the rider. Just wait for our confirmation before booking a rider.

RETURN POLICY

We offer a replacement for factory defects within 7 days of receiving the package. The customer shall shoulder shipping to our office. Processing of returns takes 1-2 working days. Once the original order has undergone an audit, a replacement shall be sent to the customer at no extra cost. 

COURTESY POLICY

We exhibit a high level of respect for all our customers. But rude behavior is not tolerated. The internet is full of people who believe they are hidden within the confines of their computers and can damage anyone. No, we do not allow this and have successfully filed legal actions in the past. If found guilty, we will automatically cancel your order and give a fair warning. If the action remains the same, we will not hesitate to file a case and report immediately to the National Bureau of Investigation (NBI).