Factory defects and transit damage
Report within 7 days of receiving your package, with a photo and your order number, to sales@supplies.com.ph or Viber 0917 519 7291. We replace the item; shipping the item back to our office is shouldered by the customer, and once the returned item has been checked (1–2 working days), the replacement is sent at no extra cost.
Wrong or missing items
If we sent the wrong item or an item is missing, report it within 7 days and we correct it at our cost.
Change of mind
We do not accept returns or exchanges for change of mind, so please check sizes, quantities and colours before ordering; message us before buying if unsure.
Refunds
Where a replacement is not possible, we refund to the original payment method after the returned item is checked.
Courtesy
We treat every customer with respect and expect the same. Abusive behaviour leads to a warning and cancellation of the order; persistent abuse is reported to the National Bureau of Investigation (NBI), as we have done before.